Kroger

Advanced Software Engineering Manager

2022 — Present Day | Cincinnati, OH

Leading four competent, delivery-focused software engineering teams to develop an omnichannel payment platform for Kroger that supports in-store and e-comm properties. Some key achievements include:

• Spearheaded an organization of 35+ developers and QA (consultants and FTEs) to execute on multi-year roadmaps that expanded Kroger’s payment acceptance, resulting in over $100 million in new revenue opportunities.
• Managed the development of an omnichannel payments platform that in-store and e-commerce properties used. This new platform reduced the PCI scope of Kroger applications, operational and support costs, and the onboarding time for clients.
• Hardened Kroger’s fraud defenses by implementing fraud checks at various touch points in the customer journey, resulting in fraud mitigations of over $10 million per year.
• Established standardized tools and processes, such as standardized CI/CD pipelines, to accelerate delivery and enable consistency across teams in the payment and fraud domains.

Advanced Software Engineer

2020 — 2022 | Cincinnati, OH

Backend Java software engineer who led two software engineering teams, provided architecture and technical guidance to the teams and stakeholders, and architected the next generation of Kroger’s digital payments and fraud platforms. Some key achievements were:

• Architected and led the development of a new payment gateway that handled transactional integrity, enabled new use cases, and opened up a $1 billion revenue opportunity by supporting SNAP EBT.
• Enhanced fraud protection by developing a “review” queue where Kroger agents can review flagged orders and determined if the order was legitimate. This reduced checkout friction while protecting Kroger.

Senior Software Engineer

2017 — 2020 | Cincinnati, OH

Backend Java software engineer developing and supporting software systems for Kroger’s digital payments platform. Some key achievements were:

• Architected and directed the development of backend services for Kroger Pay.
• Developed a process to enable Kroger to collect payments in real-time, resulting in Kroger receiving funds the same day.

Nox Solutions

Backend and Infrastructure Developer

2014 — 2017 | Mason, OH

Backend Java and infrastructure developer who architected and developed backend software systems and infrastructure for Nox and its 20+ clients. Some key achievements were:

• Architected AWS cloud infrastructure for Nox and its 20+ clients. This resulted in a 30% reduction in operational costs.
• Developed a “reverse” checkout system that enabled “try before you buy” functionality.
• Created the “Nox Watch” application to monitor client services and automate troubleshooting and recovery practices. This resulted in a 90% drop in support workloads.

Franklin City Schools

Network Administrator

2008 — 2014 | Franklin, OH

Network administrator supporting infrastructure and services for the faculty and students of a K-12 district.

• Wrote software to fix Citrix bugs for the district’s Mac users, resulting in fewer connectivity issues.
• Supported a dual platform network for a K-12 school district.